This course is conducted on a workshop basis to facilitate maximum participation by the participants, to increase their awareness of the needs of customers both from customer and business perspectives.
2 days Friday and Saturday or Saturday and Sunday
- To improve communication skills through face to face interaction with customers
- For participants to understand every employee carries responsibility for achieving excellence in Customer Service.
- To teach participants how to ‘walk the talk’ of Customer Service.
- To learn how to respond positively to every customer, every time, every day.
- To learn how to identify ways in the business environment, how to make business transactions pleasant for customers.
- To improve standards at every work station, at individual level.