To examine key emotional intelligence concepts including self-awareness, self-management, social awareness, relationship management and empathy.
To take a ‘helicopter view’ of your life and where you are right now.
To teach and facilitate each person to become more self-aware, more emotionally intelligent and become mindful of your behaviours and actions.
To introduce the powerful skills of NLP and the various techniques, to assist you in implementing them in your life.
To deal with, and manage conflict in a very calm way.
Exhibit a coaching style that makes appropriate links between the beliefs, values and internal rules that guide decision-making.
Have achieved some goal setting techniques and be able to set your own goals with conviction.
Demonstrate a range of relationship building methods including building trust and rapport.
Be open and very aware of the language you use in everyday life and the effect it has on what you attract into your life.
Explore a range of coaching techniques to include powerful questioning, reflecting, paraphrasing, summarising, challenging and giving feedback.
Be able to demonstrate and use some of the models illustrated on the course.
Honour your intuition, and implement the three ways of listening as a coach.
Personal and Business Coaches.
Executives and Coaches working in organisations.
HR and Learning & Development Professionals.
Those who oversee and manage teams.
Printed course material.
Inter- Active Role-Play and group and individual feedback.
Observation of participants in the learning coaching environment.
"DISC" is the universal language of observable behaviour.
It explains how a person does what they do."
DISC is built around four unique behavioural styles, and how the unique qualities of each impact the way we approach people, tasks and the entirety of our daily lives.
This is a workshop that involves a Psychometric Test which identifies your Natural and Adapted temperament. 
The four unique behavioural styles are represented in four predominant colours, Red, Yellow, Green and Blue.
At the beginning of the day the facilitator places the participants in different groups. They are given a challenge to solve and a strategy to develop.
Learn about your predominant behavioural styles.
Examine your own observable behaviour and that of others.
Identify and value the difference in how others communicate and achieve the same outcome, while using a different strategy.
Become aware of the strengths and weaknesses relating to your predominant behaviour.
Accelerate change through developing interpersonal relationships.
Understand and embrace the differences in others and their perception of reality.
Learn the most effective style of communication for your career and relationships.
Become an effective communicator on an interpersonal and team basis.
DISC Temperament Profile Test.
Lectures and printed course material.
Inter- Active Role-Play, group and individual feedback.
Discussions leading to solutions.
"One has heard the saying “The meaning of your communication is not simply what you intend, but the response you get”. This course is for anyone who works and interacts with customers and wishes to improve their customer’s experience and the response they receive. This course is about learning excellent listening and communication skills in order to understand your customer.
Define a strategy to achieve excellence in Customer Service.
Facilitate a discussion around recognising everyone you interact with is a customer.
How to always move from a “no” to an “alternative” with your customer.
How to remain calm and in control of your emotions while dealing with difficult customers.
Improve your interactive relationship with customers by identifying their preferred style of communication.
Learn how to listen at three levels when dealing with customers.
Exploring the reasons why "The Customer is always right."
Activate new face to face communication techniques, to create positive solutions.
Use of letter / email responses to defuse difficulties and create rapport with customers.
When presented with a difficult situation / customer – looking at the desired outcome rather than who will win. Getting past ‘winning the battle’ and ‘losing the war’ syndrome.
Participants understanding and accepting the best solution to difficult situations is ‘a win for the customer is a win for the business’.
Lectures and printed course material.
Inter-Active Role-Play, group and individual feedback.
Discussions leading to solutions.
Exploring new techniques of 3-dimensional listening.
This workshop involves taking a ‘helicopter view’ of your life, where you are right now and exploring the changes you would like to make. You will be empowered with the capabilities, tools and conviction to get you there. You will be equipped with coaching skills to enhance your personal and professional relationships.
Examine key Emotional Intelligence concepts including self-awareness, self-management, social awareness, relationship management and empathy.
Teach and facilitate each person to become mindful of the effect of your behaviours and actions.
Introduce the powerful skills of NLP and the various techniques, to assist you in implementing them in your life.
Deal with and manage conflict in a very calm way.
Exhibit a coaching style that makes appropriate links between the beliefs, values and internal rules that guide decision-making.
Have achieved some goal setting techniques and be able to set your own goals with conviction.
Demonstrate a range of relationship building methods including building trust and rapport.
Be open and very aware of the language you use in everyday life and the effect it has on what you attract into your life.
Implement a range of coaching techniques to include powerful questioning, reflecting, paraphrasing, summarising, challenging and giving feedback.
Be able to demonstrate and use some of the models illustrated on the course.
Honour your intuition and implement the three ways of listening as a coach.
Have learnt skills on how to manage and engage in their interpersonal disputes.
Personal and Business Coaches.
Executives and Coaches working in organisations.
HR and Learning & Development Professionals.
Team Leaders and Managers.
Anyone who possess an inward desire to contribute, empower people to find their resources and embrace change and development.
Anyone interested in continuous personal and professional development.
Lectures and printed course material.
Inter-Active Role-Play and group and individual feedback.
Observation of participants in the learning coaching environment.
Effective communication is essential to every successful relationship. The majority of relationships break down either because of lack of communication or conflict of values. To run a successful organisation, effective communication from the top down is paramount. Almost 80% of our interpersonal communication is non-verbal! Therefore, we must focus on “body language”, emotions, levels of understanding - as well as the different types of “language” we use in order to converse with each other. To be an effective communicator or leader we need the skills to manage our own emotions well and influence the emotions of other people toward positive outcomes.
Explore how each individual communicates with others.
Examine how effective you are as a listener through exercises.
Recognising and valuing the different personality styles in communication.
Examine the effects and benefits of Emotional Intelligence in communication.
Being an effective communicator on an interpersonal and team basis.
Exploring NLP techniques in communication.
Effectively use and understand verbal and non-verbal communication.
Becoming an exceptional listener at all levels.
To have the confidence and clarity to communicate effectively.
To be able to establish and build rapport with your team and lead to lasting relationships.
Establish strategies to influence others.
Gain a solid understanding of emotional intelligence and its relationship to successful leadership.
Personal and Business Coaches.
Executives and Coaches working in organisations.
HR and Learning & Development Professionals.
Those who oversee and manage teams.
Anyone interested in continuous personal and professional development.
Lectures and printed course material.
Inter- Active Role-Play and group and individual feedback.
Observation of participants in the workshop environment.
The Jess™ Model enables and empowers people to build resilience. Using Jess™ tools, practitioners create thought-provoking, dynamic and engaging opportunities for individuals, groups and teams to learn how to build resilience within all areas of life, in a fun and comfortable environment.
A Systems Approach. The Jess™ resilience-building model uses an integrative, human systems approach. Resilience-building elements from the emotional, cognitive, physical, social and ’sense of connectedness’(spiritual) system domains inform the interventions that are used.
Taking Control. Jess™ shows people how to take control of their wellbeing. The Jess™ program does this by giving individuals and teams the tools and methods to proactively reap the benefits of early implementation, and if a tipping point situation is reached, to react more positively.
Jess™ supports people to not just bounce back, but also bounce forward. It ultimately creates a context where people become empowered to manage wellbeing better.
After this workshop You will have learned and experienced methods to help you build your resilience, increase your ability to cope, and start a path to retaining and embedding these skills.
Personal and Business Coaches.
Executives and Coaches working in organisations.
HR and Learning & Development Professionals.
Those who oversee and manage teams.
Anyone interested in continuous personal and professional development.
Lectures and printed course material.
Inter-Active Role-Play and group and individual feedback.
Observation of participants in the workshop environment.
We offer a menu of corporate one hourly, ½ day and full day.
These include:
Work Life Balance
Resilience
Time Management
Stress Management
Positive Mental Health
Juggling Parenting with Work
Emotional Intelligence
Inspirational Speaker
Please note your booking is not confirmed until payment is completed.